Remember that to be eligible for a return within the probationary period, your item must be in the same condition it was received, unworn, and in its original packaging. You will also need the receipt or proof of purchase which will be sent in your package.

If the item is defective or unresponsive during the period of use established for each model, you can contact us for a replacement. You should contact us first by messenger, phone (787-238-3370), or email: info@ataled.com.

The warranty will not cover any intentional damage.

We will not cover any return shipping costs unless there is a mistake on our part. Once we receive the item, we will inspect it that same day and notify you immediately that the inspection process has passed. If your item has any physical damage either in the original packaging or in the LED bulbs, we will be discounting the costs of your return.

If your item does pass inspection, we will refund 100% of your money to the same account that you used to issue your payment. Items returned without first requesting a return will not be accepted.

You can always contact us for any doubt or question at our phone number 787 238 3370 or by email at info@ataled.com